Cancellation/Refund Policy

Cancellations and Amendments

1. All cancellations and booking amendments must be processed through MyClubAccount.
2. The deadline for cancellations or amendments is 4:00 PM on the day preceding play.
3. Members are responsible for ensuring that cancellations or modifications are completed within the prescribed timelines.

No-Show Policy

1. Failure to honour a booked tee time without cancelling within the stipulated timeframe shall be deemed a No-Show.
2. A No-Show will attract:
• A penalty fee of KES 1,000.
• Full applicable competition fees.
3. Repeated No-Shows may result in:
• Further disciplinary action.
• Temporary or permanent restriction of booking privileges.

Compliance and Enforcement

1. All members and guests must comply with this policy.
2. The Club reserves the right to:
• Monitor bookings and player conduct.
• Enforce penalties for non-compliance.
• Suspend or restrict booking privileges where necessary.
3. The Golf Office shall oversee the implementation and enforcement of this policy.